Privacy Policy
DukanExpress connects customers with local stores and delivery partners. This policy explains what information we collect, why we collect it, who we share it with, and the choices you have. By using our apps or website, you agree to this policy.
1. Information we collect
Information you give us
- Account details: your name, mobile number, email address and login credentials. Customers may also add a profile photo and a referral code (both optional).
- Delivery addresses: the house or flat number, landmark, area, city, state and pincode you enter at checkout, and the name and phone number of the person receiving the order.
- Orders: the items you order, their prices, the store, the date and time, how you pay (currently cash on delivery) and the delivery status.
- Vendors and delivery partners: business or personal name, phone number, address, and identity details such as an ID type and number that we need to verify partners.
- Messages: anything you send us by email or through the app.
Information collected from your phone
- Location: see section 4.
- Device and app information: your device identifier, app version, language setting and notification token. We use these to make the app work, to send you updates and to fix problems.
2. How we use your information
- To create and manage your account and to log you in.
- To show you stores and products near you and to keep stock and prices accurate.
- To take, confirm, pack and deliver your orders, and to let you track them.
- To send order updates and service messages.
- To prevent fraud and misuse, to resolve complaints and to keep our service safe.
- To improve our apps and website.
- To meet legal, tax and accounting duties.
We do not sell your personal information.
3. Who we share it with
- The store fulfilling your order: your name, phone number, delivery address and the items ordered.
- The delivery partner on your order: your name, phone number, delivery address and, while the order is out for delivery, the location needed to reach you.
- Service providers who help us run DukanExpress: cloud hosting (Amazon Web Services, in India), maps and address services (Google), and push-notification services (Google Firebase). They may only use your information to provide their service to us.
- Authorities or other parties when the law requires it, or to protect the rights, safety and property of our users and of DukanExpress.
4. Location
- Customers: with your permission, the app reads your phone's GPS location when you register and when you open the app, to find the nearest store and to suggest your address. We save your location with your account.
- Delivery partners: while on duty, the Driver app shares your location so customers and the business can follow deliveries. This may continue while the app is in the background.
- Your control: you can switch location permission off at any time in your phone's settings. The app will still work, but you will need to type your address, and some features, such as finding the nearest store, may be limited.
5. Security
Our servers run in India (Mumbai) and the apps and website talk to them over an encrypted HTTPS connection. We limit who can access personal data and we back it up. No system is completely secure, so please keep your login details private and tell us at once if you think someone else has used your account.
6. How long we keep your information
We keep your information for as long as your account is active and as needed to provide the service, settle disputes and meet legal and accounting duties. When you ask us to delete your account, we delete or anonymise your personal information, except what we must keep by law (for example, records of past orders).
7. Your choices and rights
You can ask us to:
- show you the personal information we hold about you,
- correct information that is wrong or out of date,
- delete your account and personal information, or
- stop sending you notifications (you can also do this in your phone's settings).
To make a request, email us at dhukanexpress@gmail.com from the email address on your account, or tell us your registered phone number. We may need to confirm it is really you before we act. We aim to reply within 30 days.
8. Children
DukanExpress is not meant for children under 18 using it on their own. If you are under 18, please use the app only with the involvement of a parent or guardian. If you believe a child has given us personal information without a parent's consent, contact us and we will delete it.
9. Links and third parties
Our apps and website may open pages from other companies (for example Google Maps). Their privacy practices are their own, so please read their policies.
10. Changes to this policy
We may update this policy from time to time. When we do, we will change the "Effective" date at the top of this page, and for important changes we will tell you in the app or by email.